Customer Success Manager

TL;DR

Customer Success Manager (HR tech/Fintech): Managing a portfolio of SMB and mid-market customers, acting as their long-term partner to drive retention, expansion, and value across all of their benefits in UK & Ireland. Focus on proactively managing renewals and reducing churn risk.

Location: Hybrid in Dublin.

Company

hirify.global is a company that values ownership, clarity, and thoughtful problem-solving.

What you will do

• Own customer outcomes and retention across a portfolio of SMB and mid-market customers, ensuring they are live, activated, and consistently seeing value from the platform.
• Act as a trusted partner on benefits operations, platform usage, and best practice, working closely with Benefits and CX to proactively manage renewals and reduce churn risk.
• Drive account growth and expansion by identifying upsell and cross-sell opportunities across benefits, geographies (UK & Ireland), and use cases.
• Build and maintain clear account plans that cover goals, risks, health signals, renewal timelines, and expansion opportunities, with accurate forecasting.
• Own account health and escalations, coordinating resolution across Customer Experience, Product, and Benefits while monitoring usage, engagement, and operational complexity.
• Champion the voice of the customer, turning feedback into structured insights that inform product priorities, success metrics, and the future shape of Customer Success at hirify.global.

Requirements

• Experience managing a book of business in Customer Success, Account Management, or a similar post-sales role.
• Comfort working with SMB and mid-market customers in a fast-moving environment.
• Strong commercial instincts around renewals, expansion, and value articulation.
• Ability to navigate complexity across product, operations, and regulated environments.
• Clear communicator who builds trust with customers and internal teams.
• Highly organised, proactive, and comfortable building structure where none exists yet.

Nice to have

• Experience in SaaS, HR tech, fintech, or regulated products.

Culture & Benefits

• Direct hand in shaping how Customer Success operates at hirify.global.
• Work with ambitious, fast-growing companies and help them get real value from benefits that genuinely matter to employees.
• Join a team that values ownership, clarity, and thoughtful problem-solving.
• Real scope to grow as the team and company scale.