Account Manager (Ecommerce/Retail)

TL;DR

Account Manager (Ecommerce/Retail): Nurturing and expanding relationships with high-value retail customers, ensuring their ongoing success and achieving sales quotas. Focus on implementing strategic account retention and growth plans, advocating customer needs, and driving cross-functional collaboration to enhance customer satisfaction.

Location: Must be based in Amsterdam, Netherlands

Company

hirify.global is a product company that provides a cloud commerce platform unifying online and physical operations for retail, hospitality, and golf businesses globally.

What you will do

• Nurture strong relationships with existing retail customers to ensure their ongoing success.
• Achieve and exceed sales quotas by driving expansion within your book of business.
• Plan and deliver Quarterly Business Reviews and create Success Plans for customers.
• Monitor customer data and health indicators to develop strategies for account retention and growth.
• Advocate customer and industry needs internally to support product innovation and investment.
• Collaborate cross-functionally with internal teams (implementation, support, product) to ensure customer satisfaction.

Requirements

• Fluency in Dutch and English is a must.
• Experience in customer success, account management, sales development, or business development.
• Understanding of solution-based consultative sales and customer success in a SaaS environment.
• Professional poise and confidence in customer communication.
• Excellent task and time management skills, including funnel management.
• Must be based in Amsterdam, Netherlands.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce and Churn Zero.
• Industry expertise in retail/hospitality.

Culture & Benefits

• Flexible work environment.
• Career growth and advancement opportunities through a growth program.
• Lightspeed share scheme (employees are owners).
• Health & Wellness Credit (up to 400 EUR per year).
• Mental Health Support through the Modern Health App.
• Ability to work from anywhere in the world for 60 days a year (People Experience benefit).
• Free access to LinkedIn Learning for professional development.
• Time off for volunteering.
• Transit benefit.
• Regular breakfast, lunches, drinks & snacks in the Amsterdam office.