Account Manager (Retail/Ecommerce)

TL;DR

Account Manager (Retail/Ecommerce): Nurturing relationships with existing retail and ecommerce customers and ensuring their ongoing success with an accent on meeting and exceeding sales quotas and account retention. Focus on advocating customer needs, driving strategy for each customer, and funneling feedback to improve the customer journey.

Location: Must be based in Amsterdam, Netherlands

Company

Lightspeed provides a one-stop cloud commerce platform that helps retail, hospitality, and golf businesses innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Nurture excellent relationships with existing customers and ensure their ongoing success.
• Meet and exceed sales quotas.
• Plan and deliver Quarterly Business Reviews and Success Plans.
• Monitor customer usage data and health indicators to strategize for account retention and growth.
• Advocate industry and customer needs within the Lightspeed organization.
• Work cross-functionally with internal teams to provide customer satisfaction and resolve at-risk events.

Requirements

• Fluency in Dutch and English required.
• Experience in customer success, account management, sales development, or business development.
• Understanding of solution-based consultative sales and customer success in a SaaS environment.
• Professional poise and confidence while communicating with customers.
• Great task and time management skills to handle a funnel and proactively approach customers.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce, Churn Zero.
• Industry expertise in retail/hospitality.

Culture & Benefits

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities and growth programs.
• Lightspeed share scheme (employees are owners).
• Health & Wellness Credit: expense up to 400 EUR per year towards health activities.
• Mental Health Support through the Modern Health App.
• Ability to work from anywhere in the world for 60 days a year.
• Free access to LinkedIn Learning.
• Time off to volunteer and give back to the community.
• Transit benefit.
• Regular breakfast or lunches, drinks & snacks in the Amsterdam office.