Customer Education and Certification Lead (AI)

TL;DR

Customer Education and Certification Lead (AI): Building and scaling a world-class education system that turns customers into confident, self-sufficient power users with an accent on designing and operationalizing hirify.global Academy and related certification programs. Focus on translating complex product capabilities into clear, outcome-oriented pathways and ensuring measurable business outcomes through continuous improvement based on performance data.

Location: Hybrid (4 days a week in our Palo Alto office)

Salary: $160,000–$200,000 annually

Company

hirify.global is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams.

What you will do

• Own the customer education system for hirify.global Academy and related programs, defining vision, roadmap, and KPIs.
• Design and produce multi-format learning experiences, including videos, guides, and interactive walkthroughs.
• Design and produce certifications as standardized assessments that rigorously evaluate learner proficiency.
• Bias toward shipping and iteration, launching minimum-viable learning paths quickly and continuously improving based on performance data.
• Lead Academy and LMS operations, establishing content governance, taxonomy, and discoverability standards.
• Drive adoption and proactive education at scale by partnering with Customer Outcomes, Support, Product Marketing, Partner Enablement, and Sales Enablement.

Requirements

• 5+ years in Customer Education, Learning & Development, or Customer Success with a track record of designing education systems.
• Demonstrated growth mindset and interest in AI-powered tools and workflows with a strong bias for action.
• Portfolio of multi-format content including video, written guides, visuals, and interactive resources (LMS).
• Instructional acumen: ability to craft objectives, outcomes, assessments, and learning paths.
• Strong cross-functional collaboration experience, partnering with various internal teams and excellent stakeholder management.
• Operational rigor: experience setting up content workflows, governance, and refresh cadences; adept at managing roadmaps and hitting deadlines.
• Must work hybrid (4 days a week in the Palo Alto, CA office).

Culture & Benefits

• Comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage.
• Generous time-off policy and opportunity to contribute to a 401k plan.
• Home office improvement stipend, as well as annual education and wellness stipends.
• Vibrant company culture fostered through regular events, and healthy daily lunches.
• Commitment to an inclusive and diverse company, without discrimination.