Program Manager (Hospitality Industry)

TL;DR

Program Manager (Hospitality Industry): Leading high‑impact initiatives within the Commerce and Omni‑Channel ecosystem, focusing on digital commerce transformation and guest experience enhancement in the Hospitality and Cruise industries with an accent on unifying digital and physical guest interactions. Focus on driving revenue performance, streamlining operations, and elevating guest experiences across properties and ships.

Location: Tampa, FL

Salary: $101,300 - $250,640

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

• Lead high‑impact initiatives across the Commerce and Omni‑Channel ecosystem.
• Drive end‑to‑end delivery of programs that unify digital and physical guest interactions.
• Collaborate with Product, Engineering, Operations, and other teams to shape and execute multi‑year roadmaps.
• Oversee cross‑functional workstreams and manage risks and dependencies.
• Ensure clear communication with stakeholders and drive alignment across diverse teams.
• Apply knowledge of hospitality and cruise operations to guide program decisions.

Requirements

• Bachelors Degree
• 8 to 12 + years of program or project management experience within hospitality, cruise, travel, retail, or global commerce environments.
• Demonstrated success delivering large scale digital commerce or omni channel initiatives.
• Strong understanding of hospitality and cruise operational systems including PMS, CRS, POS, RMS, loyalty and CRM platforms, and onboard experience systems.
• Proven ability to lead complex, multi stakeholder enterprise programs across both technical and operational domains.
• Exceptional communication, executive level presentation, and leadership capabilities.

Nice to have

• PMP, PgMP, Agile or Scrum certifications preferred.
• Experience with cloud based commerce, booking, or guest experience platforms such as Oracle Hospitality, Agilysys, Shiji, NCR, Amadeus, Sabre, Salesforce Commerce, or Adobe Commerce.
• Experience within multi property hotel portfolios, cruise lines, branded hospitality groups, or global travel organizations.

Culture & Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation, Company paid holidays, Personal Days, Sick Leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.