Renewals Account Manager (SaaS)

TL;DR

Renewals Account Manager: Overseeing and negotiating renewal contracts for an account base with an accent on maximizing contract value and customer relationship. Focus on developing precise renewal forecasts, identifying risks, and ensuring on-time closure for enterprise software and SaaS accounts.

Company

hirify.global is a global technology and consulting corporation focused on AI-powered, cloud-native software solutions, and recognized as one of the largest corporate organizations and technology employers worldwide.

What you will do

• Negotiate renewal contracts to maximize value and enhance customer relationships.
• Develop accurate renewal forecasts, identify risks, and ensure alignment with sales teams.
• Identify customer needs and drive on-time renewal closure.
• Maintain knowledge of HashiCorp licensing models to assist sales and customers.
• Monitor customer health, proactively identify risks, and collaborate on mitigation strategies.
• Engage customers on renewal readiness, timing, and multi-year contracts.
• Create and present renewal proposals and options to customers.
• Resolve complex issues with Legal, Deals Desk, and Sales Operations.
• Partner with Customer Success to review value achievement, product adoption, and utilization.

Requirements

• Bachelor's Degree.
• 1 to 5 years of experience in Renewal Account Management and/or Customer Success.
• Experience leading customer retention and adoption for On Prem & SaaS accounts/territories.
• Deep knowledge of On Prem & SaaS models focused on enterprise software.
• Advanced proficiency with contract renewal processes.
• Initiative-taking approach with strong attention to detail, time management and organization.
• Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
• Top-notch customer management skills; including sales, account management, and customer service.
• Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
• Demonstrated strong work ethic and consistent quota achievement.
• Impressive written and verbal communication skills.

Culture & Benefits

• Dedication to client success, innovation that matters, and trust and personal responsibility.
• Opportunities for learning and career development, with encouragement for courage and experimentation.
• Continuous trust and support in an environment where everyone can thrive.
• Growth-minded culture, staying curious, open to feedback, and learning new information and skills.
• Collaboration with colleagues, focusing on a team-centered approach to drive exceptional outcomes for customers.
• Empowerment to make critical decisions, embracing challenges with resources, and striving for outcome-focused approaches.
• hirify.global is an equal-opportunity employer, committed to fair employment practices.
• Positions are eligible for people with disabilities or rehabilitated individuals.