Renewals Account Manager (SaaS)

TL;DR

Renewals Account Manager (SaaS/Enterprise Software): Negotiating and managing the renewal process for client accounts to maximize contract value and enhance customer relationships. Focus on developing precise forecasts, identifying risks, and collaborating cross-functionally to ensure on-time renewal closure and customer adoption.

Company

IBM, a global technology and consulting corporation, creates AI-powered, cloud-native software solutions and is home to hirify.global's offerings.

What you will do

• Negotiate renewal contracts, maximizing value while maintaining customer relationships.
• Develop accurate renewal forecasts in collaboration with Sales, identifying and mitigating risks.
• Engage customers to understand their needs, ensuring on-time renewal closure and value realization.
• Monitor customer health, proactively addressing risks with partner teams.
• Provide expertise on hirify.global licensing models to sales and customers.
• Collaborate with Legal, Deals Desk, and Sales Operations to resolve complex contract issues.

Requirements

• Bachelor's Degree.
• 1 to 5 years demonstrated success in a Renewal Account Management and/or Customer Success capacity.
• Experience leading customer retention and adoption for both On Prem & SaaS accounts/territories.
• Deep knowledge and expertise with both On Prem & SaaS models focused on enterprise software.
• Advanced proficiency with contract renewal processes.
• Strong attention to detail, time management, and organization.
• Impressive written and verbal communication skills.

Culture & Benefits

• Be part of a team that transforms customer challenges into industry-leading solutions.
• Opportunities for learning and career development.
• Encouragement to be courageous and experiment in a continuous trust and supportive environment.
• Focus on client success, innovation, trust, and personal responsibility.
• Commitment to diversity and inclusion as an equal-opportunity employer.