Senior Project Manager

TL;DR

Senior Project Manager (IT): Managing the day-to-day operations of key customer projects with an accent on tracking project status and profitability, coordinating project resources, and managing client expectations. Focus on driving customer relationships, exceeding customer expectations, and driving Value Realisation from existing or new developments and channels.

Location: Willing to travel extensively throughout UK and Europe, as restrictions allow.

Salary: Services from $50k upwards to projects with total value in excess of $3m

Company

hirify.global empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform.

What you will do

• Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off.
• Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance.
• Implement change management process on engagements.
• Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education.
• Generate incremental license and services revenue through direct customer contact.
• Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services.

Requirements

• 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market.
• Proven IT Project Management experience, including budgeting, of complex solutions.
• University degree in Engineering, Economics, Management or equivalent.
• Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services.
• Ability to work unsupervised and in a proactive manner.
• Very good verbal and written skills in English and ideally other languages
• Willing to travel extensively throughout UK and Europe, as restrictions allow.

Nice to have

• Project Management Certification, e.g. Prince2, PMI.
• Certified hirify.global Engineer 7.x +
• Exposure to hirify.global technical solutions. Will have had exposure to the hirify.global product suite to a level that you are able to discuss simple solutions.

Culture & Benefits

• Employees have the independence to make a larger impact on the company and take ownership of their work.
• Great benefits and perks like larger tech companies.
• Embrace empathy and cultivate collaboration to succeed.