Observability Architect (Grafana)

TL;DR

Observability Architect (Grafana): Architecting and guiding the implementation of complex observability solutions for key customers with an accent on systems thinking, architecture design, and customer impact. Focus on building strategic relationships, shaping product feedback, and driving adoption of Grafana’s technology.

Location: Remote (United States - PST Timezone)

Salary: $182,000 – $217,000 OTE

Company

hirify.global is a remote-first, open-source powerhouse providing observability and visualization tools, including Grafana Cloud and Grafana Enterprise Stack, to over 3,000 companies globally.

What you will do

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers through their observability maturity journey.
• Provide expert-level troubleshooting, guidance, and conduct technical reviews.
• Collaborate with clients to develop and execute technical roadmaps.
• Drive adoption and effective use of Grafana's product suite.
• Act as the voice of the customer internally, advocating for their needs and priorities.

Requirements

• Located in a PST Timezone.
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
• Strong understanding of observability solutions, with Grafana, Prometheus, and Loki being a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• First class written and oral communication skills to collaborate with internal teams and worldwide customers.

Nice to have

• 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
• Great at connecting product usage to value (ROI) and managing customer lifecycle.
• Creative in solving customer adoption challenges.

Culture & Benefits

• 100% Remote, Global Culture with talent from around the world.
• Opportunity to tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent communication, open decision-making, and regular company-wide updates.
• Autonomy and support to innovate and ship great work.
• 30 days of annual leave (with 3 days reserved for Grafana Shutdown Days).
• In-Person onboarding for new 'Grafanistas' to learn about the company.