Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS/Digital Advertising): Driving customer outcomes and product adoption for Mid Market customers in North America with an accent on retention and growth through product adoption. Focus on managing complex customer relationships, providing strategic advice, and identifying mutual growth opportunities.

Location: Ability to travel 25% onsite to customers and key internal onsites, should be located in North America.

Company

hirify.global helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies.

What you will do

• Drive customer outcomes and product adoption across your team’s portfolio of customers.
• Own the post-sales relationship for a portfolio of customers focused in North America to drive retention and growth.
• Lead onboarding, training, and enablement sessions.
• Conduct regular check-ins and strategic syncs to ensure engagement and satisfaction.
• Act as a growth partner by understanding customers’ business goals and analyzing customer data.
• Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes.
• Strong communication skills with executive, technical, and business audiences.
• Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world.
• Analytical thinker, comfortable working with data and turning insights into action.
• Comfortable working in a fast-paced, multicultural, and evolving environment.

Nice to have

• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows.

Culture & Benefits

• Global company operating from 25 offices across 19 countries.
• Ensuring equal opportunities for all employees.
• Promoting the recruitment of diverse talents to global teams.
• Valuing and encouraging curiosity, diversity, and innovation.