Customer Service Agent - Student Worker (German speaking)

TL;DR

Customer Service Agent (Fintech): Analyzing customer applications and managing customer communication via various channels with an accent on providing clear service and adhering to credit policies. Focus on improving customer care processes and delivering suitable financial offers.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is an innovative startup with a mission to help people to become their best financial self by providing smart financial tools.

What you will do

• Analyze and evaluate complex customer applications to provide suitable financial offers.
• Handle customer communication across email, phone, chat, and social media.
• Identify and implement improvements for customer care processes.

Requirements

• Excellent communication skills in German and English.
• Willingness to learn and improve daily work processes.
• Self-motivated and positive attitude.
• Seeking a stable part-time role for a longer period.
• Ability to work 10-15 hours/week, including weekdays and weekends.

Nice to have

• Proficiency in Swedish.

Culture & Benefits

• Modern working environment in Stockholm.
• Diverse team from various countries.
• Opportunities for personal development and growth.
• Challenging work alongside smart colleagues.
• Flexible working hours to combine with studies or other employment.