Customer Support Representative

TL;DR

Customer Support Representative: Supporting users globally via chat and email, ensuring exceptional experiences and identifying sales opportunities to contribute to growth. Focus on understanding user needs, collaborating with sales, and improving support functions.

Location: This position is located onsite at the office in Stockholm, Sweden.

Company

hirify.global is an engagement tool transforming presentations into interactive conversations, aiming to help over 1 billion people collaborate better.

What you will do

• Support global users via chat and email to ensure their success with hirify.global.
• Identify and explore sales opportunities from support conversations and hand over leads to the Sales team.
• Build understanding of user needs and share insights with Product, Sales, and Marketing teams.
• Assist the Stockholm team with administrative tasks like payments and invoicing.
• Participate in team initiatives and projects to improve support functions.

Requirements

• At least 1 year of experience in a customer-facing role.
• Excellent written and verbal communication skills in English (C1 expected).
• Solid technical understanding of websites and digital products for effective troubleshooting.
• Genuine passion for customer service with ambition for revenue-generating impact.
• Entrepreneurial mindset to contribute to company building.

Nice to have

• Previous exposure to sales or commercial roles, or experience in a B2B environment.

Culture & Benefits

• Collaborative global Support team across Stockholm, Toronto, and Sydney offices.
• Structured onboarding program and hands-on training provided.
• Access to a leadership program (including external personal coach) and relevant education.
• Diverse and inclusive work environment with over 45 nationalities.
• Competitive compensation and benefits package, including pension contributions.
• Healthy view on work-life balance.

Hiring process

• Every application is reviewed by a person; no automated filtering, ranking, or decision-making.
• AI is used as a sparring partner to support work like structuring notes or preparing interview questions, but decisions come from people.