Customer Support Representative

TL;DR

Customer Support Representative (Software): Supporting users globally via chat and email, helping them succeed with hirify.global and delivering exceptional experiences with an accent on identifying sales opportunities in support conversations and collaborating with the Sales team. Focus on building strong user understanding, troubleshooting digital products, and contributing to the company's continued growth.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is an engagement tool that transforms presentations into conversations through real-time interactivity and clear visualizations, aiming to help over 1 billion people listen, learn, and work better together.

What you will do

• Support users globally via chat and email to help them succeed with hirify.global.
• Identify and explore sales opportunities within support conversations and hand over leads to the Sales team.
• Build understanding of user needs and share insights with Product, Sales, and Marketing teams.
• Assist the Stockholm team with administrative tasks like payments and invoicing.
• Participate in team initiatives and projects to improve support function processes.

Requirements

• At least 1 year of experience in a customer-facing role.
• Excellent written and verbal communication skills in English (C1 equivalent).
• Solid technical understanding of websites and digital products for effective troubleshooting.
• Genuine passion for customer service combined with ambition for revenue-generating impact.
• Entrepreneurial mindset to contribute to building the company.

Nice to have

• Previous exposure to sales or commercial roles.
• Experience working in a B2B environment.

Culture & Benefits

• Diverse and inclusive work environment with smart, driven colleagues.
• Access to a leadership program (including external personal coach) and relevant education.
• Opportunities for career growth in a fast-growing company.
• Healthy work-life balance.
• Competitive compensation and benefits package, including pension contributions.
• English-first organization with over 45 nationalities.