Customer Support Team Lead (Nordics)

TL;DR

Customer Support Team Lead (Nordics): Leading and developing customer support teams across Norway and Sweden with an accent on people leadership, operational excellence, and commercial growth. Focus on ensuring consistent quality, driving customer satisfaction, and fostering a performance-driven culture.

Location: Hybrid in Stockholm, Sweden. This role leads Nordic customer support teams across Norway and Sweden.

Company

hirify.global is a tech company and energy supplier focused on helping households lower and shift their energy consumption through smart devices and a unique energy trading platform.

What you will do

• Lead, coach, and develop high-performing customer support teams across Norway and Sweden.
• Ensure consistent quality, ways of working, and customer experience across countries.
• Own KPIs related to customer satisfaction, efficiency, and performance.
• Develop a commercial mindset in customer conversations to identify relevant value.
• Collaborate with Global Support, Sales, Product, Tech, and Operations teams.
• Coach team leads and agents in support excellence and commercial mindset.

Requirements

• Proven leadership experience in customer support and sales or commercial operations.
• Strong understanding of driving satisfaction and commercial growth through customer conversations.
• Experience coaching teams in performance, quality, and customer dialogue.
• Experience working with targets, KPIs, and data for improvement.
• Strong communication and stakeholder management skills.
• Fluent in English and Swedish.

Nice to have

• Experience with chat-based conversational commerce.
• Experience in tech, energy, or subscription-based products.

Culture & Benefits

• Work on a mission to accelerate the energy transition and change the industry.
• Be part of a growing company with over 300 employees across Stockholm, Førde, Berlin, Amsterdam, and Oslo offices.
• Supported by investors like Balderton Capital and Founders Fund.
• Embrace diversity of thought for better products.
• Work passionately with sustainability and a circular approach.