Customer Operations Specialist (Finnish)

TL;DR

Customer Operations Specialist (Finnish): Solving complex customer issues and contributing customer insights to development projects for a digital book service with an accent on problem-solving, customer experience, and cross-functional collaboration. Focus on understanding customer needs, resolving tricky questions, and ensuring service reliability across the Finnish market.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is a product company offering Europe’s leading service for digital books, used by over 1 million users monthly, and is part of the Bonnier Group.

What you will do

• Solve complex customer issues, primarily in writing and occasionally over the phone.
• Contribute customer insights to development projects based on customer needs.
• Work closely with other teams to analyze, understand, and resolve problems.
• Focus on the Finnish market while providing support in other languages as needed.

Requirements

• Fluent in Finnish and English, with Swedish as a big plus.
• Genuinely wants to understand customers and provide first-class service.
• Likes detective work and is a true problem-solver.
• Interested in technology and how things work.
• Passionate about and experienced in customer service.
• Excellent written communication skills, adapting language to the receiver.

Nice to have

• Experience from working with e-commerce or a subscription service.
• Experience from technical app support.

Culture & Benefits

• 30 days of vacation each year, ITP1 occupational pension, various insurances.
• Yearly wellness allowance and weekly wellness hour.
• Working equipment (computer and phone) as well as phone subscription and a hirify.global subscription.
• Occupational health services and parental leave benefits.
• Stable and sustainable work-life balance with flex time and 37.9 working hours per week.
• Office located in the heart of Stockholm with access to a full gym and sauna, including a running club.
• Opportunities to grow in your role and career through challenging tasks and education.
• Weekly Friday afternoon mingles, monthly company breakfasts, holiday and summer parties, Hack Days, and knowledge sharing sessions.
• Opportunity to bring your dog friend to work, with a dedicated dog room.