Jira-Confluence Application Support Administrator (German Speaker)

TL;DR

Jira-Confluence Application Support Administrator: Supporting clients with their Atlassian applications, including Jira and Confluence, by configuring and customizing the software to meet their needs with an accent on automating processes to improve efficiencies and streamline workflows. Focus on working independently and collaboratively in a virtual face-to-face environment and understanding and delivering configuration solutions.

Location: Remote

Company

The hirify.global Group combines teamwork, technology, and processes, helping businesses improve through enterprise software and tailored solutions across technology ecosystems like Atlassian, AWS, and Slack.

What you will do

• Support clients with Atlassian applications and hirify.global tools, processes, and best practices.
• Onboard and become familiar with customer application servers.
• Monitor and respond to customer requests on the hirify.global service desk, answering questions about Atlassian applications.
• Create projects, configure permissions, and implement workflows as requested by customers.
• Work on multiple administrative activities based on agreed-upon customer priorities.
• Communicate with customers and team members to understand and deliver configuration solutions.

Requirements

• German fluent is a must
• Experience administering the Atlassian toolset, especially Jira and Confluence.
• Demonstrable experience in consulting and user support.
• Experience customizing Atlassian software through workflows and add-ons (e.g., ScriptRunner).
• Comfortable working independently and collaboratively in a virtual environment using online tools (e.g., WebEx, Zoom, Slack, Skype, etc.).
• Excellent written and verbal communication skills.

Nice to have

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
• Experience in using GitLab or Sonatype software
• Any knowledge of Linux or databases

Culture & Benefits

• Generous holiday (PTO) allowance and flexible working hours.
• MacBooks provided to all employees, with additional support for remote workers to set up home offices.
• Exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents and 13 weeks for non-birthing parents.
• Remote-first way of working that fits work around life.