Account Manager Support (France)

TL;DR

Account Manager Support (France): Managing and developing client accounts for a travel and spend management platform, ensuring client success and identifying upsell opportunities with an accent on building strong relationships and proactively offering tailored solutions. Focus on collaborating with internal teams to resolve client requests and influence product development through client feedback.

Location: Hybrid (3 days a week in-office, must be based within commuting distance of a hirify.global hub in France). Relocation to France is supported.

Company

hirify.global (formerly Travelhirify.global) is an intelligent platform for travel and spend management, automating bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• Serve as the dedicated point of contact for assigned client accounts and build strong relationships.
• Understand client goals and challenges, proactively offering solutions for adoption and value.
• Ensure timely and successful delivery of solutions, tailored to customer needs.
• Monitor account health, usage, and satisfaction, responding promptly to queries.
• Identify growth opportunities, coordinating upsell and cross-sell initiatives.
• Collaborate with internal teams and influence product development through client feedback.
• Maintain accurate records in CRM systems.

Requirements

• Experience in account management, customer success, or client-facing roles.
• Strong relationship-building, interpersonal, and communication skills.
• Ability to understand client needs and translate them into actionable solutions.
• Solid organisational and multitasking abilities with attention to detail.
• Collaborative team player, comfortable working cross-functionally.
• Analytical thinker who thrives on continuous improvement and delivering customer value.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• Must be based within commuting distance of a hirify.global hub in France (hybrid work model).
• English: B2 required.

Nice to have

• Experience with CRM software and analytics tools.

Culture & Benefits

• Competitive compensation and equity ownership.
• Generous vacation days plus public holidays.
• Private healthcare or gym allowance.
• Life insurance.
• Annual summer party and hirify.global events.
• Spring Health wellbeing partner (therapy and coaching sessions).
• Flexible compensation plan.
• 17 weeks’ paid parental leave.
• 16 paid volunteering hours per year.
• Up to 20 "Work from Anywhere" days per year.
• Language lessons (English, Spanish, Catalan).
• Four-week fully paid sabbatical after 5 years.
• Relocation support available to company hubs.
• IRL-first approach (3 days a week in-person).

Hiring process

• Submit resume in English.