Customer Success Manager (CSM) Enterprise (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing and growing a portfolio of large Enterprise clients for a cybersecurity awareness platform with an accent on retention and expansion opportunities. Focus on building strong relationships, driving product adoption, and structuring processes for the Italian market.

Location: On-site in Paris, France with up to 2 days per month remote work. Must be based in Paris or willing to relocate to Paris.

Salary: €70,000–€95,000 a year (80% base, 20% commission) plus competitive stock package.

Company

hirify.global is a product-first team building a cybersecurity awareness platform that uses chat-based courses and phishing simulations to protect employees in over 1,500 companies worldwide.

What you will do

• Own the long-term success of approximately 20 Enterprise clients with a 50/50 split between retention and expansion.
• Play a key role in launching and structuring the Italian Mid-Market segment, defining processes and best practices.
• Drive client retention by building strong, trust-based relationships and ensuring product adoption.
• Actively drive expansion opportunities (upsell and cross-sell) within your portfolio.
• Onboard and advise clients on product usage, focusing on value realization and growth potential.
• Lead strategic customer engagements and collaborate with Enterprise Account Executives to close deals.

Requirements

• Strong business and revenue mindset, comfortable with expansion and growth within your portfolio.
• Native in Italian, excited to help build and structure a new market.
• Professional proficiency in English or French.
• 5+ years of experience in a similar function within the tech industry.
• Experience working with Sales teams and influencing upsell/cross-sell motions in complex Enterprise environments.
• Successful track record of implementing and deploying solutions for large accounts.

Culture & Benefits

• Join a financially strong and capital-efficient company experiencing significant growth (2.5x revenue in 2024).
• Experience a collaborative team environment in a modern and cosy office in Le Marais, Paris.
• Contribute to a mission-driven company focused on improving cybersecurity culture.
• Be part of a team committed to diversity and inclusion.

Hiring process

• Screening interview with Talent Acquisition Manager (30 min).
• Manager interview with a member of the CS Enterprise team (45 min).
• A case study with the Head of Sales Enterprise (1 hour).
• Meet the Founder (30 min).