Community Program Manager (AI/Cybersecurity)

TL;DR

Community Program Manager (AI/Cybersecurity): Defines and owns the global community vision, strategy, and roadmap, establishing it as a core component of the scaled customer journey with an accent on driving customer value, retention, and advocacy. Focus on managing the community platform, building operations, and leveraging AI for content generation and customer recommendations.

Location: Onsite in Dallas or New York, USA

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats.

What you will do

• Define and own the global community vision, strategy, and roadmap, aligning to Digital Customer Success goals.
• Manage and optimize the community platform, ensuring seamless experience and integration with other systems.
• Build community operations foundations including moderation workflows, playbooks, and escalation paths.
• Partner with Marketing, Product, Customer Success, Sales, and Education teams to align community efforts.
• Define quantitative and qualitative KPIs to measure community health, engagement, and business impact.
• Lead community localization strategy and partner with regional teams for global expansion.

Requirements

• Proven experience building, managing, and scaling a SaaS customer community, ideally in cybersecurity.
• Experience defining and measuring community impact using data-driven frameworks.
• Expertise in developing and communicating community strategy to internal stakeholders.
• Demonstrated success partnering across Marketing, Product, CS, Sales, and Education teams.
• Ability to manage multiple priorities in a fast-moving, globally scaled environment.
• Work authorization for the USA.

Nice to have

• Experience within an AI, cybersecurity, or highly technical SaaS environment.
• Familiarity with community analytics platforms and digital Customer Success ecosystems.
• Experience with AI-assisted content development and customer engagement.
• Background in localization strategy or supporting multilingual/global communities.
• Experience with advocacy programs, virtual events, and product ideation workflows.

Culture & Benefits

• 100% medical, dental, and vision insurance, plus dependents.
• Paid parental leave.
• Pet insurance discount and life insurance.
• Commuter benefits.
• 401(k) retirement plan.
• Employee Assistance Program.