It Helpdesk Specialist

TL;DR

IT Helpdesk Specialist: Providing frontline support for the studio, focusing on employee onboarding/offboarding, day-to-day user support, and endpoint setup. Focus on troubleshooting everyday access problems and ensuring smooth transitions for team changes.

Location: Full-time in-studio (5 days/week), Monday–Friday in Vancouver

Salary: $65,000 - $75,000 a year

Company

hirify.global is a creative-fueled, future-driven, independent game studio.

What you will do

• Prepare and set up workstations for new hires.
• Respond to tickets and walk-ups for common hardware/software issues.
• Track equipment inventory and maintain accurate records.
• Maintain and improve helpdesk documentation.
• Escalate infrastructure, networking, server, or security issues to the appropriate IT team members.

Requirements

• 1–3+ years in IT support/helpdesk or desktop support experience.
• Comfortable supporting Windows and/or macOS endpoints.
• Familiar with identity and basic access workflows.
• Able to troubleshoot common connectivity issues.
• Service-oriented and patient, with strong communication skills.
• Organized and detail-focused.

Nice to have

• Experience with endpoint management tools and device provisioning workflows.
• Basic familiarity with Active Directory, group-based access, and permissions concepts.
• Experience supporting creative/production environments.
• Comfortable with simple scripting or automation (PowerShell basics a plus).

Culture & Benefits

• Work in a creative-fueled, future-driven, independent game studio.
• Opportunity to grow your abilities while working on a wide range of projects.