It Support Specialist (Msp)

TL;DR

IT Support Specialist (MSP): Providing IT support to multiple business clients and handling technical troubleshooting for diverse client environments with an accent on client satisfaction and efficient problem resolution. Focus on independently managing technical operations and collaborating with leadership to ensure smooth operations.

Location: Permanent work from home, working hours are 8:00 AM - 5:00 PM Pacific Time (British Columbia, Canada)

Company

hirify.global is a growing Managed Service Provider supporting diverse businesses across multiple industries.

What you will do

• Provide comprehensive IT support to multiple business clients across various industries.
• Handle technical troubleshooting and problem resolution for diverse client environments.
• Communicate directly with clients via phone to diagnose and resolve technical issues.
• Manage day-to-day technical operations across multiple client accounts.
• Maintain detailed documentation and uphold client communication standards.

Requirements

• 3–5 years of IT support experience with strong troubleshooting skills.
• Excellent English communication skills, especially for phone-based client interactions.
• Experience working in a Managed Service Provider (MSP) environment strongly preferred.
• Technical competency aligned with Tier 1 to Tier 2 support levels.
• Ability to work independently while managing multiple client relationships.
• Reliable internet connection and proper remote work hardware setup.

Qualifications

• Experience supporting diverse business environments.
• Comfortable adapting to different client systems, tools, and workflows.

Culture & Benefits

• Permanent work from home.
• Immediate hiring.
• Steady freelance job.
• Health Insurance Coverage for eligible locations.