Service Desk Engineer - Associate (Fintech)

TL;DR

Service Desk Engineer (Fintech): Providing end-user assistance, issue resolution, and system support for applications, computer systems, and peripherals with an accent on troubleshooting, installation, and maintenance. Focus on root cause analysis and impact assessments to improve application stability and user experience.

Location: Must work in the office Monday-Thursday, with the flexibility to work remotely on Friday. Based in Toronto, Ontario, Canada.

Company

hirify.global is a company focused on transforming how the world invests through power technology.

What you will do

• Provide end-user assistance, issue resolution, and restore services for applications and computer systems.
• Perform user access provisioning and deprovisioning.
• Assist in testing and deploying new systems, platforms, and applications.
• Prepare hardware and software for new employees.
• Document incidents and tasks in the Corporate Ticket Management system.
• Participate in after-hours support during an on-call schedule.

Requirements

• 3+ years of recent end-user technical support experience.
• 3+ years of experience with Microsoft cloud-related technologies (O365, OneDrive, Exchange).
• 3+ years of experience in desktop technologies like Windows or MS Office.
• Familiar with VDI environments.
• Excellent written and verbal communication skills.
• Strong time management and prioritization skills.

Nice to have

• Experience with PowerShell, Mac OSX, or A/V systems.
• Experience with Freshworks and ServiceNow.

Culture & Benefits

• Comprehensive benefits package includes salary, bonus, and equity.
• The Company pays 100% of the premium for all Group Benefits for you and your dependents (medical, dental, vision, prescription, life insurance, and long-term disability).
• Variety of Retirement Plans with a company match.
• Unlimited Paid Time Off (PTO).
• Most employees have the flexibility to work in the office three to four days and remotely for the remainder of the week.