Help Desk Engineer

TL;DR

Help Desk Engineer: Providing support and timely response to customer inquiries and resolving IT issues with hosted servers and client’s networks. Focus on delivering a high level of support and maintaining business-critical areas of data center customer deliverables.

Location: Maumee, OH

Company

hirify.global is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2025.

What you will do

• Provide positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customers IT issues and addressing a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
• Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
• Tracking and resolving every customer request.
• Solve IT issues.

Requirements

• 3-5 years of IT Help desk support, MSP, or general IT experience desired
• 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification
• Understanding of network and endpoint topology
• Customer service oriented and the ability to problem solve are competencies required for this role
• Desired knowledge of/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices

Culture & Benefits

• Comprehensive benefits plan including an employer matching 401k plan.
• Competitive salary and quarterly bonus with the potential for performance-based year-end bonus.