Technical Support Specialist (German)

TL;DR

Technical Support Specialist (German): Providing white-glove technical and customer support for a reservation software platform with an accent on handling inbound/outbound support issues via email and phone. Focus on understanding client needs, problem-solving, and contributing to help documentation.

Location: Must be based in the United States, specifically working from the Denver, CO office (hybrid format).

Salary: $21.90/hour

Company

hirify.global creates powerful reservation software tools for tours, activities, and attractions, serving over 20,000 clients across 90+ countries.

What you will do

• Become an expert hirify.global user and stay updated on new feature releases.
• Handle inbound and outbound support issues via emails and phone calls.
• Provide exceptional support by listening, understanding, and problem-solving with customers.
• Communicate across teams to ensure client needs are met and provide product feedback.
• Contribute to hirify.global's help documentation.
• Help develop, improve, and implement standard operating procedures.

Requirements

• Fluent in English and German (both written and spoken).
• Genuinely committed to delivering best-in-class customer/technical support.
• Able to work closely and effectively with others.
• Patient, curious, detail-oriented, and eager to problem-solve.
• Excellent verbal and written communication skills.
• Shift flexibility with five 8-hour shifts per week (Monday – Sunday).
• Must be authorized to work in the United States.

Culture & Benefits

• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Global leave benefits including 22 weeks paid parental leave.
• 401k with employer matching.
• Social hours, events, and team-building opportunities.
• Educational opportunities and wellness benefits.
• Work-from-home assistance and hybrid-friendly environment.
• Paid volunteer hours.