Dedicated Service Advisor

TL;DR

Dedicated Service Advisor: Acting as a single point of contact and subject matter expert for hirify.global's core products (payroll, benefits) for high-value customers, leveraging AI-assisted tools to enhance research and communication. Focus on proactive customer education, churn mitigation, and influencing product decisions.

Location: Based in Chicago, IL or Phoenix, AZ, with an expectation to work from the office approximately 2-3 days per week.

Salary: $29.56/hr to $35.58/hr in Chicago, and $27.64/hr to $33.17/hr for Phoenix.

Company

hirify.global is a product company on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for over 400,000 small businesses.

What you will do

• Own the customer journey by building trust and partnership through inbound and outbound phone, email, and Zoom interactions.
• Act as a dedicated advisor, providing expert support for payroll and benefits inquiries.
• Leverage AI-assisted tools to accelerate research and communication while upholding accuracy and compliance.
• Proactively connect with customers to build deep understanding of their business and preferred connection style.
• Identify and quickly act to mitigate churn risk using product knowledge.
• Partner with customers and cross-functionally to unblock points of friction and address concerns.

Requirements

• 6+ years of customer experience with 1+ year of full-time experience in Payroll, and 2+ years of account management.
• Proven ability to proactively and reactively support customers, driving their success.
• Demonstrate AI fluency in a customer-facing role, routinely delegating repetitive work to AI, crafting structured prompts, and critically reviewing outputs.
• Proven impact from AI use, with examples of measurable efficiency and quality gains.
• Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing.
• Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.

Culture & Benefits

• hirify.global is building a workplace that represents and celebrates the customers it serves.
• Proud to be an equal opportunity employer, committed to reasonable accommodations.
• Hybrid work model with 2-3 days per week in office for employees based in specific US locations (Chicago, Phoenix, Denver, San Francisco, New York City, Scottsdale).
• Requires a secure, reliable, and consistent internet connection for non-office days.