Customer Support Advocate, Admins

TL;DR

Customer Support Advocate (Admins): Managing inbound customer inquiries related to payroll, tax, benefits, compliance, and other HR matters with an accent on providing guidance and troubleshooting. Focus on delivering timely and effective solutions while displaying professionalism and compassion.

Location: Remote - U.S.A.

Salary: $29.76 to $32.74 per hour

Company

hirify.global helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach.

What you will do

• Manage inbound inquiries from small business customers via phone, email, and chat.
• Interface with customers at all levels of management including senior executives.
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback.
• Manage queue of open issues to deliver timely and effective solutions.
• Help with customer retention and contribute recommendations for improving product and processes.

Requirements

• 5 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments.
• 1 year minimum experience in payroll, benefits, and/or HR administration.
• A passion for delighting customers and helping people.
• Comfort handling challenging situations over the phone and speaking with all levels of management including business owners and executives - ability to be empathetic, compassionate, responsive and resourceful.
• Strong written (email and chat) and verbal (telephony) communication skills with acute attention to detail.

Nice to have

• Spanish language capability, or other second language at business conversation level.

Culture & Benefits

• Welcoming and casual environment.
• Great benefits and wellness program offerings.
• Company retreats.
• Ability to interact with and learn from leaders in the startup community.