Agent Success Manager

TL;DR

Agent Success Manager: Guiding customers through AI agent deployments, supporting adoption, and ensuring they achieve meaningful outcomes with an accent on relationship management and technical expertise. Focus on identifying improvement opportunities and influencing the product roadmap based on customer needs.

Location: On-site in London

Salary: £105,022 – £140,030 • Offers Equity • Offers Commission

Company

hirify.global is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

What you will do

• Shape the Agent Success function and its operations at hirify.global.
• Build long-lasting partnerships with customers and act as their strategic advisor.
• Co-pilot with customers throughout their deployment journey, ensuring value realization.
• Continuously learn and upskill expertise in product features, functionality, and AI industry context.
• Communicate with customer stakeholders, from individual contributors to C-level executives.
• Collaborate with Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.

Requirements

• 4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS.
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
• Strong interpersonal, persuasion, and teamwork skills.
• Business understanding of GTM sales teams and processes.
• Strong technical acumen and passion for the overall agent building process.

Nice to have

• Familiarity with Agentic AI tool deployments in large organizations.
• Working knowledge of Customer Support processes, systems, and best practices.
• Experience in a high-growth startup environment.
• Bachelor's degree in Science, Technology, Engineering, Math, or similar fields.

Culture & Benefits

• Medical, dental, and vision benefits.
• Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break.
• Daily lunches, dinners, and snacks in the office.