Manager, AI Success Engineers (AI)

TL;DR

Manager, AI Success Engineers (AI): Leading and scaling a team of AI Success Engineers to drive post-sale technical success and adoption of hirify.global products for enterprise customers with an accent on technical readiness, structured programs, and change-management. Focus on setting team strategy, ensuring execution and technical rigor, and building scalable mechanisms for operational excellence.

Location: This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

Salary: $266,000–$295,000

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own the strategy and operating model for the AI Success Engineering team.
• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers.
• Oversee successful post-sale adoption of hirify.global products across enterprises.
• Ensure technical readiness and adoption of advanced hirify.global capabilities with customers.
• Represent the voice of the customer to inform product development and commercial strategy.
• Establish operating rhythms and build scalable programs and playbooks for long-term customer success.

Requirements

• 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles in enterprise SaaS or AI environments.
• Proven track record scaling technical teams and operating models in high-growth environments.
• Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams.
• Ability to engage and influence executive stakeholders within complex, global organizations.
• Strong communicator who can bridge technical depth and business outcomes.
• Operate with humility, ownership, and a bias toward action to ensure customer and team success.

Nice to have

• Experience with Generative AI or adjacent SaaS platforms.

Culture & Benefits

• Opportunity to turn breakthrough AI products into enterprise-scale impact.
• Work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product teams.
• Dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
• Committed to providing reasonable accommodations to applicants with disabilities.
• hirify.global is an equal opportunity employer.