Customer Success Director (Rockerbox)

TL;DR

Customer Success Director (Rockerbox): Serving as the primary strategic partner for a portfolio of high-value enterprise customers, focused on delivering measurable outcomes, ensuring platform adoption, and driving revenue retention and expansion. Focus on developing strategic customer success plans, mitigating churn risk, and influencing product direction based on customer needs.

Location: NYC Global HQ

Salary: $86,000 - $163,000

Company

hirify.global is a leading software platform for digital media measurement, data and analytics, helping Fortune 500 companies optimize digital ad investments.

What you will do

• Serve as a trusted advisor and day-to-day lead for a portfolio of ICP enterprise customers, aligning Rockerbox capabilities with customer objectives.
• Drive adoption of platform features including MTA, testing, MMM, and data warehousing to support customer decisioning.
• Own revenue outcomes, identify expansion opportunities, and mitigate churn risk in coordination with the Client Partner team.
• Partner with Implementation to ensure accurate and timely onboarding and establish clear success criteria.
• Lead recurring customer calls, collaborate with Product to represent customer needs, and take ownership of complex customer escalations.
• Create customer-facing materials and improve internal workflows, playbooks, and cross-functional alignment.

Requirements

• 6+ years in Customer Success, Consulting, or Strategic Account Management with enterprise level scope.
• Proven experience managing large, complex accounts with measurable business outcomes.
• Strong data literacy and experience with marketing analytics and media performance optimization.
• Ability to translate technical concepts into clear, compelling narratives for marketing and executive audiences.
• Collaborative communicator who builds strong relationships across varied stakeholders.
• Demonstrated ability to operate with high autonomy, make decisions in ambiguity, and drive outcomes without heavy oversight.

Culture & Benefits

• High impact individual contributor role in a fast-evolving environment.
• Opportunity for bonus/commission, equity, and benefits.
• The company helps hundreds of Fortune 500 companies gain the most from their media spend.
• You will work cross-functionally with Product, Engineering, Sales, and Support.