Senior Lead Product Designer (AI)

TL;DR

Senior Lead Product Designer (AI): Designing and embedding the long-term design vision for customer support experiences at hirify.global, with an accent on AI-enabled help experiences, internal tooling, and operational workflows. Focus on understanding complex customer problems deeply, preventing support needs, and shaping seamless user and agent journeys across touchpoints.

Location: Remote within the United Kingdom, with office options in London or Cardiff. Relocation to the UK is supported, and visa sponsorship is available.

Salary: £110,000 - £125,000

Company

hirify.global is a digital bank focused on making money work for everyone by providing personal and business banking solutions with a strong emphasis on customer experience.

What you will do

• Embed the long-term design vision for coherent support experiences connecting customer journeys, internal systems, and human service.
• Lead large, end-to-end design initiatives across ambiguous problem spaces, including AI-enabled experiences and internal tooling.
• Design with a service mindset, understanding real-world impact beyond the interface and across touchpoints.
• Navigate tradeoffs, guide strategic decisions, and partner with cross-functional leaders to define and execute product strategies.
• Coach Operations Collective designers, run design crits, and support their work to raise the bar for design craft.
• Act as a visible ambassador for Design, mentoring other designers and fostering a culture of growth.

Requirements

• Expertise in a specific design discipline with strong foundational product design skills.
• Comfortable designing for AI and automation-enabled environments.
• Experience working on complex service ecosystems where digital products connect to real-world operations.
• Proven track record of delivering high-impact design work driving customer outcomes and influencing metrics.
• Excellent visual, UI, and interaction design skills, with the ability to think through complex interactions.
• Strategic thinker capable of shaping product direction and translating goals into actionable plans.

Culture & Benefits

• Flexible working hours and trust-based work schedule.
• £1,000 annual learning budget for books, training, and conferences.
• Work-from-home setup provided (Macbooks, extra support for fully remote workers).
• Visa sponsorship and relocation assistance to the UK.
• Inclusive environment with a focus on diversity and inclusion.

Hiring process

• 30-minute call with a Recruiter.
• 1-hour craft interview with a case study presentation.
• Two 45-minute interviews covering Leadership & Values and Strategy & Impact.