AI Product Manager (Revenue Generation / Customer Success)

TL;DR

AI Product Manager (Revenue Generation / Customer Success): Leading the development of an Internal AI Copilot for the Client Portfolio Management team with an accent on proactive retention and growth intelligence. Focus on building AI-driven solutions to reduce churn, identify upselling opportunities, and maximize client lifetime value.

Location: hirify.global London - 4 days in the office, 1 day of home office / week

Salary: Competitive starting salary with an annual discretionary bonus that truly rewards your performance from day one.

Company

hirify.global is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.

What you will do

• Define and execute the product strategy for the CPM AI Copilot, moving beyond simple data display to Predictive Coaching.
• Collaborate with data science to integrate health scores into the Copilot, alerting CPMs to decreasing activity or potential red flags.
• Design features that analyze client portfolios to suggest the next best product based on historical patterns.
• Build tools that draft personalized Portfolio Review summaries and performance reports.
• Work deeply with the Client Portfolio Management teams to understand the friction in client retention and translate those needs into technical requirements.
• Client Forecasting & Account Planning for our CPM Portfolio’s of circa 85 clients.

Requirements

• 3+ years in Product Management, specifically focusing on Customer Success, Account Management tools, or Fintech retention strategies.
• Preferred experience ideally within an AI-first startup or a high-growth environment where you’ve built and scaled AI-driven products.
• Strong understanding of LLMs and RAG.
• Experience with CRM data (Salesforce) and data lakes.

Culture & Benefits

• Learn directly from experienced managers who are invested in your success.
• Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within hirify.global.
• Work in a collaborative environment where teamwork and personal growth are prioritized.
• Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.