WordPress Support Engineer (WordPress)

TL;DR

WordPress Support Engineer (WordPress): Providing technical support for web hosting and WordPress-related inquiries with an accent on troubleshooting DNS, SSH, and database issues. Focus on efficient handling of email and chat queues, staying updated with product knowledge, and escalating complex problems.

Location: Hybrid, must be based in Cebu City, Philippines.

Company

hirify.global is a leading web hosting and domain registration company founded in 2002, dedicated to empowering individuals and businesses online.

What you will do

• Handle email and chat queues efficiently for technical inquiries.
• Understand and troubleshoot technical inquiries related to DNS, SSH, and WordPress issues.
• Keep up-to-date with product updates and company procedures.
• Escalate issues, bugs, and improvements to appropriate internal channels.
• Act as the Point of Contact (POC) for specific product updates and assistance.
• Provide guidance and serve as the go-to person for clarifying and discussing tickets with new colleagues/trainees.

Requirements

• High School Diploma, general education degree or equivalent.
• Minimum of 2 years technical support experience is required, preferably with dedicated WordPress support experience.
• Minimum of 1 year experience with CMS (e.g., Joomla, WordPress, Drupal, Laravel).
• Advanced knowledge of Web Hosting & fundamental knowledge in SEO.
• Intermediate communication skills.
• Technical skills in Hosting services, Troubleshooting WordPress, SSH, WP Cli, DNS, PHP, and Database.

Culture & Benefits

• Welcomes talent in all its diversity, irrespective of gender, background, age, beliefs, or personal story.
• Fosters mutual respect, personal appreciation, motivation, and collaboration in the workplace.
• Believes in supporting your personal and professional growth.
• Recognizes employees as both individuals and valued team members.