Technical Support Specialist

TL;DR

Technical Support Specialist: Analyzing, troubleshooting, and resolving technical inquiries for customers using products like Tosca, QTest, and Neoload with an accent on license provisioning and customer experience. Focus on delivering timely support, managing license operations, and coordinating with internal partners.

Location: Hybrid (3x Onsite, 2x WFH) in Manila, Philippines

Salary: Market competitive salary + success-oriented bonus

Company

hirify.global is a market leader in continuous testing and quality engineering, rapidly expanding its global footprint with a significant presence in Austin, Texas, and Manila.

What you will do

• Analyze, process, troubleshoot, and resolve technical inquiries and requests from customers using hirify.global products (Tosca, QTest/Vera, Neoload).
• Manage end-to-end license operations, including creation, administration, and distribution of software licenses.
• Interact with customers via self-service portal, emails, chats, and calls to deliver an excellent customer experience.
• Maintain accurate records, help onboard new clients, and resolve license-related issues.
• Coordinate across departments and analyze request and incident trends.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or Computer Engineering.
• Minimum of 3+ years of relevant experience in technical, application, product support, or license delivery in a customer-facing role.
• Good understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) concepts.
• Excellent verbal and written communication skills to engage effectively with customers and business partners.
• Must be based in Manila, Philippines, with a willingness to work a hybrid schedule (3 days onsite, 2 days WFH).

Nice to have

• Knowledge of licensing technologies and delivery models.
• Proven experience applying ITIL best practices, particularly in technical support and license request fulfillment.

Culture & Benefits

• Hybrid work arrangement (3x Onsite, 2x WFH).
• Market competitive salary with a success-oriented bonus.
• Day 1 HMO coverage with 3 free dependents.
• Opportunity to work with the market leader in model-based automation testing.
• Supportive and engaged leadership team.
• Core values emphasizing change, customer service, collaboration, big thinking, speed, self-awareness, and task completion.