Technical Support Representative

TL;DR

Technical Support Representative: Providing technical assistance and support to customers, helping them establish and grow their online presence with an accent on troubleshooting web hosting, website development, and content management systems. Focus on resolving customer issues, maintaining customer satisfaction, and contributing to sales objectives.

Location: Cebu

Company

hirify.global is a leading European provider of cloud infrastructure, cloud services, and hosting services, serving over 8 million customer contracts globally.

What you will do

• Help creators, local businesses, and organizations achieve online success.
• Provide support for web presence, online reach, and IT/cloud operations.
• Troubleshoot technical issues related to domains, websites, and cloud servers.
• Contribute to sales objectives through customer interactions.

Requirements

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience (advantageous).
• Knowledge in Website Development, Webhosting, and Wordpress (advantageous).
• Knowledge in Content Management System (advantageous).
• Basic email knowledge and troubleshooting (advantageous).
• Excellent English Communication Skills.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented mindset.

Culture & Benefits

• Competitive salary, bonuses, and unlimited commission.
• Generous paid time off.
• Healthcare and Life Insurance coverage on day 1.
• Above industry standard company and statutory benefits.
• Monthly and Quarterly Engagement Activities.
• Focus on Work-Life Balance.
• Opportunities for Training and Development.