Server Support Representative (Customer Service)

TL;DR

Server Support Representative (Customer Service): Providing technical support and customer service for hirify.global clients with an accent on troubleshooting and customer satisfaction. Focus on improving performance metrics and ensuring effective communication with customers and team members.

Location: Cebu

Company

Leading European provider of cloud infrastructure and hosting services.

What you will do

• Main contact for customer support at hirify.global.
• Improve performance based on feedback.
• Proactively report support issues to supervisors.
• Recommend solutions to customer concerns.
• Participate in coaching and organizational activities.
• Ensure customer satisfaction through effective service.

Requirements

• At least 2nd year College Level or IT/Computer Science graduate.
• 6 months experience in sales/customer service or technical support.
• Knowledge in PHP, Webhosting, and WordPress is an advantage.
• Excellent English communication skills.
• Willingness to work on shifting schedules.