Application Support Analyst (Software)

TL;DR

Application Support Analyst (Software): Diagnosing and resolving customer issues for complex enterprise software applications with an accent on critical analysis, consultative questioning, and exceptional customer service. Focus on troubleshooting technical problems, documenting interactions, and continually enhancing support quality.

Location: Hybrid in Manila, Philippines

Company

hirify.global is a company providing software platforms and solutions.

What you will do

• Solve customer problems through critical analysis, consultative questioning, and relationship building.
• Respond to and troubleshoot customer support questions, requests, and issues.
• Ensure professionalism and politeness in all customer contacts.
• Assess and prepare customer data for conversion from older software versions.
• Document all customer interactions for future reference.
• Continuously increase knowledge of hirify.global's software platforms and solutions.

Requirements

• Post-secondary education or equivalent experience.
• Passionate about tech and solving business problems.
• Able to learn quickly.
• Stellar verbal & written communications are a must.
• Experience supporting complex and highly configurable enterprise software applications.

Culture & Benefits

• Focus on continuous learning and knowledge expansion regarding hirify.global's software.
• Contribute to enhancing the quality and efficiency of customer support services.