Technical Account Manager

TL;DR

Technical Account Manager (Software): Becoming a trusted advisor for key clients and resolving complex technical challenges for hirify.global products and services, with an accent on technical problem-solving, customer relationship management, and optimizing client solutions. Focus on understanding client business needs, identifying enhancement opportunities, and ensuring long-term customer loyalty and success.

Location: Philippines - Manila. This role operates under a hybrid model, requiring 2 days working from the office and 3 days of remote work each week.

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global market leader in software products, serving over 25,000 businesses, including 85 Fortune 100 corporations, with expertise in AI, cloud, and digital solutions.

What you will do

• Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success.
• Build strong, collaborative relationships with clients to foster trust and long-term partnerships.
• Collaborate across internal teams to provide exceptional technical support and customer service.
• Leverage deep product knowledge to troubleshoot client issues and optimize their solutions.
• Understand client business needs and identify opportunities for product enhancement.
• Develop and deliver presentations, train clients, and contribute to product improvement based on feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field, or equivalent work experience.
• 5+ years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, analytical, and advanced troubleshooting skills.
• Fluent in written and verbal English (C1+), with excellent customer service and communication skills.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

hirify.global-to-have">hirify.global to have

• Experience/knowledge in Telecom, Connectivity, and Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Join a global, market-disrupting company with a fast-paced, collaborative, and creative environment.
• Opportunities for continuous learning, growth, and internal career advancement across multiple roles and disciplines.
• Utilize the hirify.global-FLEX hybrid model for maximum flexibility (2 office days, 3 remote days weekly).
• Work in an environment that fosters innovation and teamwork.
• Part of an equal opportunity employer with diverse teams across 30+ countries.