Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (Data & AI): Increasing data and AI readiness at enterprise organizations with an accent on understanding data and AI upskilling opportunities and gaps. Focus on driving retention and growth of hirify.global and coaching clients on how to best leverage these offerings to help them in their data and AI transformation.

Location: Must be based in New York, United States

Salary: $147,000

Company

hirify.global's mission is to empower everyone with the data and AI skills essential for 21st-century success.

What you will do

• Manage the customer lifecycle from onboarding to renewal for hirify.global’s most strategic, top-tier B2B clients.
• Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals.
• Collaborate closely with counterparts in sales to maintain and grow product adoption and relationships.
• Strategize on and help launch learning initiatives to promote access and outcomes for thousands of learners.
• Capture and promote business value created from hirify.global use.
• Elevate conversations both up and across the client org to evangelise hirify.global and drive meaningful adoption that grows business outcomes for a client.

Requirements

• 5+ years of industry experience in relevant fields (e.g. consulting, customer success, pre sales, account management, support).
• At least 2-3 years in the consulting or customer success domains is of top focus.
• Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape.
• Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts.
• Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs.
• Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion hirify.global adoption across the organisation

Culture & Benefits

• Competitive salary with attractive benefits.
• Benefit from flexible working hours.
• Access a yearly learning budget for conferences & training to support your professional growth.
• Participate in international company retreats, fostering a global team spirit.
• Yearly refreshment of your IT Equipment budget for your home working setup.
• 401K retirement plan + matching, Insurance (medical, dental, vision, life).