Regional Customer Success Manager - Automotive AI

TL;DR

Regional Customer Success Manager (Automotive AI): Serving as the primary post-sales contact for automotive dealerships, driving adoption and utilization of hirify.global's AI products with an accent on customer satisfaction and retention. Focus on orchestrating onboarding, providing consultation, and addressing customer challenges effectively to secure renewals and increase the value of the customer.

Location: Remote, must be based in the US

Company

hirify.global brings AI Employees to local businesses that turn every conversation into revenue.

What you will do

• Serve as the primary post-sales point of contact for large Automotive dealerships using AI products.
• Act as the quarterback for a regional territory of the largest automotive customers, including 2–3 onsite dealership visits per week.
• Serve as a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations.
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage.
• Work cross-functionally to relay product feedback.

Requirements

• Experience increasing the value of the customer by increasing the breadth and/or depth of their product usage.
• Demonstrated ability to maximize retention save %.
• Demonstrated experience in a customer success or account management role.
• Ability to speak effectively with customers of all levels (including CEO’s, Owners & VPs).
• Ability to provide strategic contributions through proven active involvement in shaping departmental strategies.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.

Nice to have

• Scored top 10% in performance reviews for the past 3 years.
• 3+ years of Automotive experience.
• 5+ years of Customer success, consulting, onboarding, or account management experience.
• 3+ years B2B software experience.
• 4-year degree required.
• Consistent over-achievement in past and current positions.

Culture & Benefits

• Open and transparent culture.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits.
• 401k Plan.