TL;DR

Manager, Customer Success Engineers (Datagrid): Leading a team of Customer Success Engineers to retain and grow the existing customer base, bridging the gap between successful product usage and commercial growth. Focus on building a predictable engine for renewals and identifying expansion opportunities.

Location: Austin, Texas, or Bay Area, California, but open to remote US applicants.

Salary: 147,200.00 - 202,400.00 USD Annual

Company

%hirify_global% is dedicated to retaining and growing its existing customer base.

What you will do

Coach Customer Success Engineers on negotiation tactics and account planning.
Own Gross Retention Rate (GRR) and Net Retention Rate (NRR) targets.
Develop and refine the Expansion Playbook to identify upsell/cross-sell strategies.
Maintain forecast accuracy for monthly and quarterly renewals.
Act as the executive sponsor for high-value accounts.
Partner with Forward Deployed Engineering (FDE) and Product teams.

Requirements

5+ years in Customer Success, Account Management, or sales.
2+ years of experience leading a team in a B2B SaaS environment.
Proven track record of hitting or exceeding revenue targets.
Ability to build long-term retention strategies.