Head Of Sales Operations (Fintech)

TL;DR

Head of Sales Operations (Fintech): Building the operational engine for Zopa’s Retail Finance & Payments business with an accent on clear processes, trusted data, and effective tool configuration. Focus on removing friction, creating consistency, and strengthening system connectivity to enable different sales motions to thrive.

Location: This hybrid role requires you to come to our Manchester office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year

Company

hirify.global is redefining what it feels like to work in finance, building a business that empowers everyone to aim high, every day, to move finance forward.

What you will do

• Set the vision for Sales Operations across Zopa’s Retail Finance & Payments business, creating consistent ways of working that still support different sales motions.
• Lead and grow a small Sales Ops team, embedding strong operating rhythms and a continuous improvement mindset.
• Own and optimise end-to-end commercial workflows from lead sourcing and multi-channel outreach (including AI/intent tooling) through to contract, onboarding, integration and live merchants.
• Own and evolve the sales technology stack (starting with our CRM landscape), including configuration, integrations, automation, lead routing, data quality and governance.
• Build executive-level dashboards and reporting across pipeline health, forecasting, funnel performance, onboarding progress and commercial ROI — turning CRM data into actionable insights.

Requirements

• Strong background in Sales Ops / Rev Ops / commercial process design within fintech, payments, SaaS or a similarly regulated environment.
• Hands-on experience with CRM platforms (e.g., HubSpot and/or Salesforce), including integrations, automation, and data structures.
• Proven track record improving B2B or merchant-led sales and onboarding workflows (e.g., conversion, velocity, time-to-live, quality).
• Analytical and structured, comfortable using data to diagnose issues and influence decisions at team and leadership level.
• Confident operating in fast-changing environments, building scalable foundations where processes are still evolving.
• Strong stakeholder management across commercial and technical teams; able to align priorities and get things shipped.

Nice to have

• Familiarity with AI sales tooling and/or some code-level competency; experience partnering closely with risk, compliance, onboarding or ops.

Culture & Benefits

• Flexible ways of working.
• Value face-to-face collaboration and a good work-life balance.
• You'll also have the option of working from abroad for up to 120 days a year!