IT Service Owner

TL;DR

IT Service Owner: Responsible for ensuring compliance with governance controls, managing cross-team prioritization, and overseeing incident resolution across international regions with an accent on prompt and consistent issue resolution and standardized processes. Focus on driving operational efficiencies, analyzing service records for improvements, and managing supplier and stakeholder relationships.

Location: London, UK. This is a hybrid role requiring office attendance.

Company

hirify.global Group is a Fortune 500 holding company involved in insurance, reinsurance, specialist advisory, and investment operations globally.

What you will do

• Drive team successes, collate monthly reports, and track major incidents.
• Coordinate team application recoveries, conduct impact assessments, and drive operational efficiencies via automated testing and monitoring.
• Analyze service records to identify service level improvements and initiate necessary actions.
• Investigate and resolve problem tickets concerning systems, processes, and services.
• Ensure governance alignment and prioritization across application managers and international teams.
• Coordinate with European counterparts for application installations and manage technical/business relationships for European platforms.

Requirements

• Experienced as a Service Owner, Scrum Master, or Application Support Lead.
• Good understanding of Agile delivery methods and ability to embed them in a support environment.
• Working knowledge of ITIL Service Management practices, particularly Incident, Problem, Change, and Release management.
• Experienced at managing both in-house applications and COTS platforms.
• Experienced at supplier relationship management and management of outsourced teams.
• Skilled in backlog management, prioritisation, and facilitating delivery teams.
• Collaborative problem-solving approach with a focus on delivering value quickly and sustainably.
• Track record of meeting or exceeding SLAs.

Culture & Benefits

• Competitive salary, annual bonus, and strong benefits package.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
• Company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, and season ticket loan.
• Countless opportunities to learn new skills and develop in your career.
• Diverse workforce, equal opportunity employer, and supports flexible working patterns.