Business Analyst (Communication Platform)

TL;DR

Business Analyst (Communication Platform): Designing and automating communication policies for a high-load internal platform with an accent on process automation, Admin UI evolution, and analytics development. Focus on eliminating single points of failure, reducing manual overrides, and scaling platform throughput.

Location: Flexible work from one of our offices or remote worldwide. Relocation support is offered to Mexico, Cyprus, Serbia, or Georgia.

Company

hirify.global develops and scales an internal communication platform, aiming to automate processes and ensure high communication quality within a high-tech environment.

What you will do

• Design and automate communication policies to ensure consistent and scalable decision-making.
• Reduce manual overrides and eliminate campaign conflicts or quality degradation.
• Own and evolve the Admin UI as a self-service product for business and operations.
• Define and maintain the roadmap for internal communication tooling.
• Develop analytics, logging, and observability capabilities across the platform.
• Improve incident investigation processes and reduce MTTR.

Requirements

• 2+ years of experience as a Business Analyst in high-load or platform environments.
• Experience working with communication platforms or campaign management systems.
• Strong system analysis skills and experience in process automation.
• Experience defining requirements for internal tools or admin interfaces.
• Understanding of observability, logging, and incident management principles.
• Fluent English (B2+).

Nice to have

• Experience scaling internal platforms supporting rapid business growth.
• Background in SLA-driven environments.
• Experience implementing automation policies or rule engines.
• Exposure to incident ownership and post-mortem frameworks.

Culture & Benefits

• Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family.
• Flexible work from one of our offices or remote.
• Healthcare Coverage.
• Education Budget: Language lessons, professional training and certifications.
• Wellness Budget: Mental health and fitness activity reimbursements.
• Vacation policy: 20 days of annual leave and paid sick leave.