Senior Business Analyst (AI)

TL;DR

Senior Business Analyst (AI/Automation): Identifying and designing intelligent automation and AI-enabled solutions for the Health business unit with an accent on understanding business processes and translating needs into actionable technical requirements. Focus on delivering scalable automation solutions, shaping AI use cases, and collaborating with engineering teams to ensure measurable business value.

Location: Heredia, Costa Rica (Hybrid or Fully Remote)

Company

hirify.global is a global data services corporation specializing in risk management, data analysis, and fraud prevention with over 125 years of experience.

What you will do

• Lead structured discovery sessions to identify opportunities for AI, automation, and workflow improvements.
• Evaluate and shape AI and automation use cases to ensure alignment with technical feasibility and enterprise standards.
• Translate business needs into functional and technical requirements, including process flows and data needs.
• Create comprehensive documentation such as process maps, use case descriptions, and solution requirements.
• Partner with engineering and product teams to support the design, testing, and validation of AI-enabled solutions.
• Track and prioritize automation initiatives to ensure alignment with broader roadmaps and governance.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience as a Business Analyst in a technology-enabled environment.
• Experience supporting automation, workflow optimization, or AI-related projects.
• Technical knowledge of system architecture, APIs, data structures, and integrations.
• Familiarity with conversational AI, intelligent agents, and low-code/no-code platforms.
• Strong communication skills for collaborating with Agile teams and non-technical partners.

Culture & Benefits

• Comprehensive insurance: medical, life, and dental.
• Financial perks: International Share Save Plan and Annual Performance Bonus.
• Work-life balance: Flex Work/Work from home options and paid time off.
• Professional growth: Education reimbursement and career development opportunities.
• Inclusive culture: Strong focus on DEI, wellness, and employee engagement.