Strategic Account Executive (Customer Experience)

TL;DR

Strategic Account Executive (Customer Experience): Leading efforts to build transformative partnerships with enterprise organizations and optimize customer experience and operational efficiency with an accent on crafting and delivering high-value CX strategies, managing complex sales cycles, and engaging C-suite executives. Focus on identifying new CX opportunities, aligning diverse global teams, and ensuring consistent progress towards significant deals.

Location: This role requires being based in the United Kingdom, indicated by UK-specific benefits and compensation in GBP.

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences to over 72,000 companies worldwide.

What you will do

• Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
• Leverage expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals.
• Identify new CX opportunities, creating end-to-end sales lifecycle, direct and through the field.
• Collaborate with internal teams to design and deliver highly customized solutions aligned with strategic priorities.
• Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Requirements

• Minimum 8-12 years of experience managing complex “lead to close” sales cycles for customer service software, preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role).
• Demonstrated experience in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO).
• Strong domain knowledge and sales experience in Customer Service Software is required.
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions.
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits.
• English: B2 required for effective communication within the role.

Culture & Benefits

• Company-funded Private Medical Insurance and Dental Insurance.
• Company-funded Medical Cash Plan, Life Assurance, Income Protection & Critical Illness insurances.
• Qualifying workplace pension scheme with company contribution of up to 6%.
• Learning & Reading budget of up to £1,000 per year and a Fitness budget of £30 per month.
• Cycle-to-work scheme and Enhanced Maternity Leave.
• 25 days of annual Paid-Time-Off (PTO).
• Company Funded Employee Assistance Program (EAP) for both you and your family.