Client Relations & Growth Associate (Fintech)

TL;DR

Client Relations & Growth Associate (Fintech): Ensuring timely client subscription renewals, identifying cross-sell and upsell opportunities, and proactively retaining at-risk clients with an accent on driving net revenue growth and client loyalty. Focus on leading proactive client engagement, managing client concerns, and maintaining CRM information.

Location: Remote

Company

hirify.global is an international fintech startup that simplifies admin, accounting, and bookkeeping for entrepreneurs by combining SaaS with human expertise.

What you will do

• Ensure timely client subscription renewals and product sales.
• Drive net revenue growth by securing client loyalty and identifying cross-sell and upsell opportunities.
• Proactively identify and resolve at-risk client concerns to ensure retention.
• Liaise with operational teams to deliver unified solutions and drive internal alignment.
• Guide clients on subscription details and serve as a direct point of contact.
• Maintain accurate client information in the CRM database and support ad hoc initiatives.

Requirements

• Experience in a quota-carrying renewal/sales role.
• Strong client-facing acumen and comfort with proactive commercial conversations.
• Excellent communication skills, including managing escalations and difficult conversations.
• Proven track record in preventing churn.
• Proficient in handling a high volume of accounts.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Nice to have

• Experience in process building and implementation.

Culture & Benefits

• Competitive salary.
• Multi-cultural environment to enhance your global perspective.
• Learning opportunities and mentorship from peers and leaders.
• Remote working arrangement.