Renewals Manager

TL;DR

Renewals Manager (Sales): Driving the successful renewal of existing customer contracts with an accent on maximizing customer retention and identifying upsell/cross-sell opportunities. Focus on negotiating contract terms, building strong customer relationships, and managing the entire renewal lifecycle.

Location: Remote (United States)

Company

hirify.global Software is a leader in full stack automation fabric solutions, empowering customers with lights-out automation for mission-critical business processes through its SaaS-based composable automation platform for ERP.

What you will do

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
• Collaborate with the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
• Proactively engage with customers to understand their needs and build strong relationships.
• Negotiate contract terms and pricing, ensuring on-time renewals.
• Maintain accurate records of renewal activities and track key metrics, such as renewal rate and renewal revenue.
• Forecast renewal revenue and develop and execute renewal strategies to achieve targets.

Requirements

• 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
• Proven track record of achieving or exceeding renewal targets.
• Strong negotiation and communication skills, both written and verbal.
• Excellent relationship-building skills and ability to establish rapport with customers.
• Ability to understand customer needs and identify opportunities for growth.
• Experience with CRM systems (e.g., Salesforce) and other sales tools.

Culture & Benefits

• Work within a global team of automation experts and customer success engineers.
• Adhere to core values including One Team, Customer Success, and Owning the Outcome.
• Opportunity for career growth.
• Committed to being an equal opportunity employer.