Associate Renewals Specialist (SaaS)

TL;DR

Associate Renewals Specialist (SaaS/ERP): Managing low- and no-touch customer renewals at scale for a full stack automation platform with an accent on accurate and timely execution, and process adherence. Focus on preparing standard quotes, tracking status in Salesforce, and escalating complex issues.

Location: Remote (United States)

Company

hirify.global Software is a leader in full stack automation fabric solutions, empowering customers with lights-out automation for mission-critical business processes.

What you will do

• Manage high volume of standard renewals for small to mid-sized customers using established processes and automated/email workflows.
• Prepare and send standard renewal quotes and contracts, tracking status in Salesforce and ensuring data accuracy.
• Identify and escalate risk signals and complex issues (pricing, contract changes, procurement delays) to senior team members.
• Partner with Finance, Order Admin, and Customer Operations team to ensure smooth processing and billing alignment.
• Handle a high volume of customer emails with clear, professional communication regarding renewal timelines and invoices.
• Track common renewal questions and delays to provide feedback for continuous improvement of workflows and automation.

Requirements

• 2-3 years of experience in renewals, customer operations, sales support, or customer-facing roles, preferably in a technology company.
• Comfortable working in Salesforce or another CRM; willingness to learn new tools and systems.
• Strong attention to detail with the ability to follow processes consistently.
• Organized and reliable, with the ability to manage a high volume of tasks in a deadline-driven environment.
• Clear and professional written communication skills.
• A proactive, “ask-and-learn” mindset with comfort escalating issues.
• Bachelor’s degree or equivalent experience preferred.
• Business proficiency in English required.

Culture & Benefits

• Work for a fast-growing, product-led (PLG) brand that is a leader in full stack automation.
• Be part of a global team focused on empowering customers with lights-out automation.
• Company values emphasize collaboration, customer success, curiosity, and ownership.
• Opportunity to work with enthusiastic over-achievers in a supportive environment.