Senior Customer Success Manager (AI, GameDev)

TL;DR

Senior Customer Success Manager (AI, GameDev): Strategic partner to enterprise game studios, driving renewals and expansion of AI-powered animation solutions with an accent on commercial and technical strategy, product influence, and scalable enablement. Focus on executive stakeholder mapping, quantifying ROI for six-figure deals, and translating customer feedback into ML strategy.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is revolutionizing the game animation industry with proprietary AI models for AAA quality character animations, scaling rapidly with demand from major game studios.

What you will do

• Map decision-making units and build multi-threaded relationships with executives and technical directors.
• Lead commercial conversations for renewals and expansions, quantifying ROI and negotiating scope.
• Build scalable enablement assets and train customer champions for self-service.
• Provide structured feedback on ML model quality and translate customer feedback into prioritized product recommendations.

Requirements

• 3–5 years of experience in Customer Success with a solid grasp of AAA animation pipelines and Motion Matching.
• Deep domain expertise in game animation and ability to articulate hirify.global’s differentiation to technical and business stakeholders.
• Strong risk management, anticipating churn signals and driving proactive intervention.
• Technical fluency in customer animation pipelines and ability to troubleshoot integration issues.
• Proactive collaboration with Product, ML, and Engineering to influence sprint priorities.

Nice to have

• Capability to drive expansion revenue targets and forecast with commercial rigor.
• Ability to define quality benchmarks per customer and bridge subjective animator feedback to actionable ML improvements.
• Strategic mindset to shape account strategy at a portfolio level and act as the "voice of the customer" to leadership.

Culture & Benefits

• Opportunity to grow and build a regional team of Technical Animators.
• Work directly with the most creative teams in gaming and see the immediate impact of your work.
• Help define a new era of generative animation.