Customer Support Specialist (Gamedev)

TL;DR

Customer Support Specialist (Gamedev): Responding to player issues using the Zendesk platform with an accent on preparing regular reports and FAQs in cooperation with Product Managers. Focus on constant cooperation with other departments of the company.

Location: Remote or Hybrid (Global), with an office option in Gdańsk.

Company

hirify.global is a leading Mobile Gaming company with a global audience and over 1 billion game downloads, developing and publishing games on iOS, Android, and Nintendo Switch.

What you will do

• Respond to player issues using the Zendesk platform.
• Prepare regular work reports.
• Prepare FAQs for games in cooperation with Product Managers.
• Constantly cooperate with other company departments.

Requirements

• Minimum two years of experience as a Support Specialist or related position.
• Independent problem-solving skills.
• Ability to estimate work time and efficiency.
• Organizational skills.
• Communication skills.
• Advanced knowledge of English (spoken and written).
• Very good ability to use the Zendesk platform.
• Knowledge of the game industry and mobile game player terminology.
• Knowledge of procedures for responding to common bugs.

Culture & Benefits

• Private medical healthcare and Sports Card.
• Flexible working hours.
• Knowledge sharing sessions and development budget for training/courses.
• Referral program and English course.
• Welcome Package, surprise gifts, and interesting gadgets.
• Team integration budget and company events.
• Pet-friendly office in Gdańsk with green gardens, bike racks, fully equipped kitchen, showers, and 3D printer.
• Opportunity to become an internal trainer.

Hiring process

• Fill out an application form with resume.
• Talk with recruiter and Team Manager.
• Technical task (optional, mainly for graphic designer, user acquisition, and business intelligence roles).
• Offer.