Junior Product Support Specialist

TL;DR

Junior Product Support Specialist: Helping customers use an AI-powered sales platform by answering questions, resolving issues, and gathering feedback to improve the product. Focus on understanding product features, collaborating with engineering, and ensuring customer satisfaction through clear communication.

Location: Remote. Must be based in the Americas and able to work comfortably within U.S. time zones.

Company

hirify.global is a post-Series A startup providing an AI-powered all-in-one compound solution for B2B sales teams to generate more opportunities.

What you will do

• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
• Learn the product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
• Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
• Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.

Requirements

• You’re eager to start or transition into a career in tech and enjoy helping people solve problems.
• English: Proficiency is mandatory.
• You’re curious, proactive, and thrive in fast-paced, collaborative environments.
• You stay calm under pressure and approach challenges with persistence and creativity.
• Must be based in the Americas and able to work comfortably within U.S. time zones.

Nice to have

• Any prior experience in customer-facing roles (support, service, retail, hospitality, etc.).
• Familiarity with tools like Zendesk, HubSpot, or Intercom.
• Experience working remotely or within distributed teams.

Culture & Benefits

• Competitive Salary and Health Insurance.
• Stock Options.
• Annual Company Trip in a secret location.
• Inclusive employee experience for all, regardless of background.
• Work environment in a fast-growing startup backed by YCombinator.