IT Support Specialist

TL;DR

IT Support Specialist: Managing the full lifecycle of IT assets and user support for EMEA teams with an accent on seamless onboarding/offboarding, hardware ecosystem maintenance, and operational excellence. Focus on resolving Tier 1 incidents, optimizing regional IT logistics, and modernizing support workflows.

Location: **Must work from the Staines/London office in the United Kingdom**.

Company

hirify.global is a technology company reshaping the data storage industry, known for innovation and a high-growth environment.

What you will do

• Manage the end-to-end IT onboarding and offboarding process for the UK and EMEA regions.
• Resolve Tier 1 hardware and software incidents across Mac OS X and Windows environments.
• Coordinate procurement, inventory management, and shipment of IT assets across multiple countries (Ireland, South Africa, UAE).
• Partner with global teams to identify and implement automation opportunities in IT services.
• Provide on-site and remote support for essential collaboration tools, including Zoom Rooms, A/V hardware, and telecommunications.

Requirements

• Advanced proficiency in supporting Mac OS X, Windows 11, iOS, and Android platforms.
• Experience managing cloud-based enterprise solutions like Google Workspace, Okta, and Slack.
• Strong background in IT Helpdesk operations using ITSM tools (preferably ServiceNow).
• Practical experience with Active Directory, endpoint security management (Crowdstrike/Zscaler), and MDM solutions (JAMF/Airwatch).
• **Office presence required: You will be expected to work from the Staines/London office.**

Culture & Benefits

• Flexible time off, wellness resources, and company-sponsored team events.
• Opportunity for personal and professional growth within a meaningful industry.
• Culture that celebrates critical thinking, challenges, and trailblazing.
• Commitment to fostering growth, diversity, and inclusive leadership.
• Recognized as Fortune's Best Large Workplaces and Great Place to Work Certified.